Your satisfaction is our top priority. If the product you received did not meet your expectations or was defective, you can refer to the following policies to request a refund or replacement in terms of your situation.
30-Day Return Policy
1. Roarland offers a 30-day return policy. You may request a return at any time within thirty days of receiving the product, provided the following conditions are met:
a. The item must be returned in the original manufacturer’s packaging.
b. The item must be complete with all accessories and documentation.
c. The item must be in saleable condition.
d. The customer is responsible for the cost of return shipping.
2.Upon receipt, the item will undergo a quality inspection to ensure it meets our above standards. The refund amount will be determined based on the results of this inspection.
45-Day Replacement Policy:
Upon receipt of your order, please conduct a thorough inspection of the products immediately. If you discover any defects, damage, or discrepancies, such as receiving the incorrect item or missing parts, contact us without delay. Prompt notification will allow us to assess the situation effectively and take appropriate actions to resolve the issue swiftly.
If the Roarland sustains damage during transportation, or exhibits product quality or manufacturing defects, you are entitled to exchange it for a new unit within 45 days of receipt. Yarbo will cover the shipping costs.（Additional charges will be borne by the user for some remote areas.）
The product is considered non-refundable and non-replaceable under the following conditions:
The product is damaged by operating the product, not in accordance with the official instructions or maintenance guide.
Product failures are caused by the use of unauthorized components or accessories.
Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
The product is damaged by uncontrollable external factors, including, but not limited to, fire, floods, high winds, or lightning strikes.
How to Return
To request a refund or replacement, please email us at support@Roarland.net. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund or replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
For a refund:
Upon receipt, a quality inspection will be conducted to determine if the standards are met. The decision regarding the refund amount will be based on the outcome of the inspection. You will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
For a replacement:
We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.
Important Notes:
a. When requesting a replacement, please have your order number and a brief description of the reason for the return ready. This will help us process your request more efficiently.
b. Items sent back to us without first requesting a return will not be accepted.
Repair and Warranty Services
We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@roarland.net or contact us at +1(631)818-1850.
If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.